Shipping policy

Shipping Policy

At Alura, we are committed to delivering your order safely and efficiently. Please read our shipping policy carefully before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During high-demand periods, promotions, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times may vary depending on your location and shipping carrier.

Typical estimated delivery time:

  • United States: 5–12 business days
  • International Orders: 7–20 business days

Please note that delivery times are estimates only and are not guaranteed.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Alura is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information.

If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Tracking updates may take a few days to appear after the package has been dispatched.

Shipping Delays

Shipping delays may occur due to factors beyond our control, including:

  • Carrier delays
  • Weather conditions
  • Customs inspections
  • High order volume
  • Incorrect shipping details
  • Public holidays

Alura is not responsible for delays caused by shipping carriers or circumstances outside our control.

Lost or Stolen Packages

Alura is not responsible for packages marked as delivered by the shipping carrier but reported as lost or stolen.

If your tracking shows that your order was delivered but you have not received it, please contact the shipping carrier directly for assistance.

We recommend checking with neighbors, building reception, or your local delivery office.

Customs, Duties, and Taxes

For international orders, customs fees, import duties, taxes, or other charges may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Alura is not responsible for customs delays or additional import charges.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with:

  • Your order number
  • Clear photos or videos of the item
  • Photos of the packaging
  • A brief description of the issue

We will review your case and provide a suitable solution.

Order Cancellations

Orders can only be cancelled before they are processed or shipped.

Once your order has been shipped, it cannot be cancelled and must follow our Return and Refund Policy.

Contact Information

help@clienthelpnow.com

Alura
901 S Miami Ave
Miami, FL 33130
United States