FAQ

What does Alura sell?

Alura offers elegant women’s handbags and fashion accessories designed to bring a refined, premium look to your everyday style.

How long does shipping take?

Orders are usually processed within 1–3 business days. Estimated delivery time is typically 5–12 business days for the United States and 7–20 business days for international orders.

Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a confirmation email with tracking details when available.

Can I return my order?

Yes. We accept return requests within 30 days of delivery, as long as the item is unused, unworn, in its original packaging, and includes all tags and accessories.

What if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery with your order number, clear photos or videos of the issue, and a brief explanation. Our support team will review your case and provide a suitable solution.

Can I cancel my order?

Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow our Return and Refund Policy.

Do you ship internationally?

Yes, Alura ships to many international locations. Delivery times may vary depending on the destination, customs, and carrier conditions.

Are customs fees included?

For international orders, customs duties, import taxes, or additional fees may apply depending on your country. These charges are the customer’s responsibility.

How can I contact Alura?

For questions about your order, shipping, returns, or products, please contact our customer support team through the contact form on our website.

Alura
901 S Miami Ave
Miami, FL 33130
United States